(Not) As Expected: Software Support [Update]

When looking for a way to connect VPN Tracker to a Linksys WRVS4400N router, I came across the vendors’ support site. There is a diagram on the right top side showing which department is available right now. Well, what can I say – it pretty much speaks for itself.

Sadly, this has pretty much become the “usual and accepted situation” for most vendors.

Update: I have been successful in reporting an incident via email and have been given a reply within 2 hours. Wow! The helpful tech support girl(!) even offered me to check the router via remote access. I removed all networking connections instead of the internet and let her work her magic. Unfortunately the router is just not capable of what I want to accomplish – back to the drawing board it is. Now I’m seriously impressed with their service!